Changing Timeout Length

Help and Support
1

I’ve looked everywhere I an think of and can’t find a way to change the timeout setting when checking for changes. It seems like this would be a common setting as some website can take a while to completely load, especially if the internet connection is very slow.

Thanks if advance for any help y’all can provide!

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2

I have the same issue. Also when investigating I can see that the page I am trying to monitor doesn’t load fully when it tries to check for changes, but when I click on the tab all content is loaded (in another container for example)

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@SPDurkee Welcome to Distill community!

Here are the options that you can try based on your page:

  1. If you’re dealing with static content that requires monitoring, consider setting the dynamic parameter to FALSE in the config. This adjustment can enhance the loading speed of static pages, particularly beneficial when dealing with slow internet connections.

  2. If the content you’re monitoring takes more time to load, there’s a possibility that Distill might encounter a “Selection Empty error” if it checks the page too quickly. In such cases, increasing the delay value in the config (up to 20 seconds) can help.

  3. If slow page loading is attributed to a sluggish server or poor internet connectivity, you can incorporate the timeout parameter in the config. This parameter allows you to modify the default timeout value (set at 30 seconds) for the monitored page. It’s important to note that this parameter works for the local monitor. To include a timeout parameter in the config, please refer to the example below. The timeout value is defined in seconds."

{
  "timeout": 120,
  "selections": [
    {
      "frames": [
        {
          "index": 0,
          "excludes": [],...

Hope this helps!

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4

@padden Welcome to Distill community!

Some pages require an active tab to show their contents. In the case of Distill’s browser extension, pages are checked in a tab that is not active. If you click on that tab, the contents will load and show up.

Distill’s Desktop app works great for such cases. Can you try it out and set the device to the app for those pages?

Thanks!

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