Time out error using Mac desktop client

Help and Support
1

I am getting the following error on the Mac desktop client using a macro to check updates at 2min intervals…

Macro playback failed
Timeout 30000ms exceeded.
  click(node)
  run
2

the click step failed with a timeout error in the macro. this can happen because of following reasons:

  1. the element being clicked was not present in the page.
  2. or, the element was present, but it was either not visible or was disabled.

in these cases, the execution will wait for the element to appear and be clickable and timeout after 30s.

does that make sense in the webpage’s context?

3

Yes, kinda. I did fix it temporarily. But it isn’t working again. Here is a copy of the macro / JSON file.

Can you help me sort this out?

PAFWGS 18 pop up v2-1ce1f124-10bc-11f0-b2aa-17401ebf4580.json (598 Bytes)

4

are you trying to close the modal confirming that you are 18? i have updated the macro to click the modal’s button only if that is present.

PAFWGS 18 pop up v2-4a3d3002-19ec-11f0-b2aa-ffa7a7bacfaf.json (490 Bytes)

5

Yes. Thanks for the macro, I will give it a try!

6

Hi Ajit - thank you very much! It works! Do you have a macro written as well to Add to Cart once the cart button becomes available? Wasn’t sure if you already had something that I could reuse :slight_smile:

7

i don’t have one but i can try creating one for you if you want. feel free to share more details about what you are trying to. i will check that out. cheers!