SMS Receives False Notification

Help and Support
1

What would be some reasons for the following error?

Getting SMS alerts that something has changed, but the Watchlist and actual website shows that nothing has changed.

I’m receiving these false notifications every 5-10 minutes and have turned off SMS notifications for now.

Steps to troubleshoot this?

2

Change history[1] should show highlight changes. There two common way to fix false alerts:

  1. If the change is due to a dynamic page that is partially loaded, adding a delay of 5 or 10 in config[2] helps.
  2. If the alerts are due to changes in unwanted parts of the page, selecting a more specific part of page is very effective.

[1] https://distill.io/docs/web-monitor/change-history-and-highlighted-changes/
[2] https://distill.io/docs/web-monitor/config-and-advanced-monitor-options/