Olympics Page Content not Loading with Distill

Help and Support
1

On Friday night (2/13) all my monitors stopped loading. The data on all the web pages will not load when the monitor is run. I’ve tried switching proxies, moving from cloud to desktop, and using a cloud device.

The pages I am trying to load are from the Olympics Reports system. Here is an example page: https://www.olympics.com/en/milano-cortina-2026/results/general-reports?discipline=BTH&event=M20KMIS------------

When I load this page on a web browser, it loads all the reports for this event. When the monitor runs, none of the reports load.

Any idea what is going on?

If you need any more information, just let me know.

2

Update: I’ve gotten the reports working intermittently using the EU residential proxy. However, a few monitors use a Macro and that doesn’t work regardless of which proxy I use.

3

@iubryan Thanks for the update — that’s helpful.

When you say it’s “not working,” could you clarify what exactly is happening?

  • Are the monitor checks not running at all?

  • Are the checks running but no data is being detected?

  • Or are you seeing specific error messages?

Since you mentioned that reports are not loading during monitor runs (especially with Macros), it would really help if you could share a screenshot of the Check Log (https://distill.io/docs/web-monitor/how-to-view-log-of-checks/#what-is-check-log) for one of the affected monitors.

4

Hi, it seems everything is working properly again.

The issue was that the monitor ran, but no changes were detected. The issue was hopefully on the Olympic’s site end. If it the error starts up again I will let you know and send more information.

Thanks!

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