Not receiving emails


I have indecated to receive a e-mail as wel as an audio notification, I get the audio notification if someting changes but do nog get an e-mail ( it has worked before but has now stoped working i do not know the reason.

see also the sreenshot

Hello @retep32, welcome to the community forum.

Did you receive no email alerts at all from Distill or received some but it stopped after a while?

I Did receive emails, but after a while it stoped.

p.s. I did receive an e-mail because you responded to my question.

It is likely that you have run out email alerts for this month. Can you check and see they are all used up?

oke, I did not know there was a maxium, now i know what the reason is thank you.

I have opened an unlimited email push package, but I can’t send emails from today. Email not received message

@whiskylove3 Can you check your daily usage stats to see if it shows that email alerts are being sent at

Log of individual actions sent can be viewed at

Let me know what you find out.

I’m also having issues with the email notification system. It doesn’t appear to be sending emails at all.

@bbrewington do you see email action entries in the action usage log?

It shows “Action - Email - Success” on 5 separate occasions in the action usage log. The email address is correct, and verified, but still nothing is showing up in my inbox, spam or trash folders.

A successful sent entry in the log suggests that the email was sent out successful by Distill. One possible point of failure is rejection of the email by the email server. It can be due to different reasons depending on the server’s policies. In this case, you should consider using a different email address from a different email service to get email alerts. If you would like to change your account’s email address to get alerts, you can send an email to support and get it changed or change it on your own in a paid plan. Do let me know how it goes or if you need any help.

We have about 500 Monitors. A Lot of alert E-Mail alerts are working. but some, let me say 10’%, dont arrive. Also not in Spam or somewhere else.

I have added a monitor, and it seems like there is an issue with the email and SMS alerts. I’m not receiving any notifications, but I can see that the counts are updating in the dashboard usage area. Why am I not getting SMS and email alerts? I am using the starter package priced at $15.