Missing Monitors from My Account

Help and Support
1

Hello,

I just noticed that all my monitors have disappeared from the WebApp on Chrome. I also downloaded the app on Android to check if they were still linked to my account, but they are nowhere to be found. Additionally, there is no record of any of the monitors I created.

I have a free account, and I’m unsure if that might be the cause of the issue. Also, I updated Google Chrome this week—could that be the problem? Shouldn’t the monitors be connected to my account regardless?

Thank you for your help!

2

@zomb88 We checked your account, and there are currently no monitors associated with it.

Please check whether you may have used another Distill account and log in with that email to see if the monitors are listed there.

Another possibility is that the monitors were created in the browser extension without signing in to a Distill account. In that case, the monitors would have been stored locally in the extension and may not have synced to your Distill account. If the local extension data was cleared or reset, those monitors may no longer be available.

3

I don’t think this is the support we’re looking for. All my monitors just suddenly disappeared too after years of successful monitoring. I can look in my account and see only the one monitor I created today but where are the dozen monitors I used to have?

4

@BartmanEH your account shows that monitors had been moved to trash. do you see them there? if yes, you can restore what you need.

1 Like
5

YES! Thanks! There’s still the mystery of how they all got deleted but at least I can recover them!

6

cool. there are two possible ways in which monitors can be moved to trash:

  1. monitors that are above the account’s limit (more than 25 in the free plan) are moved to the trash automatically
  2. manual user action

based on log, these monitors were moved to trash by a manual user action.