Macro Visual Recorder doesn't load a page

Help and Support
1

Hi there,

I’m trying to set up a macro for this page:

I have created macros before and I know how to set up and how it works, but the visual recorder doesn’t load anything for this page.
Is there any fix for this issue?

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2

it seems to load here:

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i am wondering if it is a problem with connection to the remote browser.

does any page load for you in the remote browser? for example, can you try loading google.com?

3

Hi @ajitk Thanks for your quick response.
Google.com doesn’t load either. Any page isn’t loaded at all

4

this is most likely because of an extension or firewall blocking websocket connection to the remote browser. are you able to open https://h01.bbx.sh in your browser?

5

Yes, I can open it in my browser. But the page is not loaded in Macro open recorder.

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6

good to know that the page loads. the domain isn’t completely blocked, which is good news.

distill uses a websocket connection to the remote browser that is most likely being blocked. one way to confirm this is by opening the javascript console and starting the remote browser. the console may show network errors related to the remote browser.

are you behind a corporate firewall or using a custom firewall/extension that could block websocket connections? adjusting those settings may allow the connection to the remote browser.

7

Today, the open recorder is working and I could successfully set the macro. So, for now, everything is good. Thanks for the great support, though!

1 Like
8

great to know that it is working well now. were you able to find out what was blocking the websocket connection?