Hello, I’m on the free plan (THANK YOU!) but none of my email actions are happening. When I look at the resource usage it says 0 out of -1 Emails used. Doesn’t the free plan include 30 emails per month?
hello @distill.q3, the most common reason for restricted emails sending is repeated bounces. bounces affect sender’s reputation. so, accounts with high bounce rates are prevented from sending emails to avoid this. the logs shows that there were multiple bounces in march this year. can you look into why the emails could have bounced?
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I had a problem with my email in March but it’s been resolved. Are you able to reset my account?
can you guarantee that the emails won’t bounce again? it is really important for distill that they don’t bounce.
Yes, the notifications from this forum have been successfully delivered.
The emails are still disabled. Will you be able to re-enable them soon?