Desktop app will only run one monitor at a time

Help and Support
1

I have two monitors created and each will work fine if only one of them is enabled. I am using a free license to test the app. I looked at the pricing summary and it looks like the free version should be able to run up to 25 at a time. I have the polling interval set to 1 hour for one monitor and 4 hours for the other. Am I somehow overstepping the free license limitations or is this something else?

Thanks, Andy

2

25 monitors can be monitored using the desktop app and extensions in the free plan. in your case, both monitors can remain active at the same time.

can you share more details? for example, what did you observe?

3

Hi, thanks for the reply. It’s basically what I mentioned above. I have created two monitors, both monitoring Amazon pages. One was created from a duplicate of the other with different query string parameters. When they are both enabled (ON vs. OFF), only the most recently enabled monitor actually runs at the specified interval. I am only using email notifications, since this is running on an unattended server. Both work fine when only one of them is enabled.