Audio and Popup Notifications Do Not Work

Help and Support
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1

Hi folks,

My audio and pop up notifications do not work [event though I created one as a local condition] but my email notifications did until I ran out of them. Here are some of the relevant details.

  1. I am using the trial version of distill.
  2. Actions set are popup and audio [Asian Koel]. When I tested the audio [clicked play], I indeed heard an Asian Koel.
  3. There are no global conditions that are set.
  4. My browser is Firefox.
  5. According to the Firefox settings, neither Distill or my monitor website has requested to send notifications to me.

Distill looks like a good app, but I want to make sure it will work for my needs before I pay for it.

Bryan

2

@bryaneburke thanks for reaching out. the most recent version of firefox needs a workaround. please see the following post:

you can also consider using the desktop app or other browser extension if those work for you. thanks!

1 Like
3

That helps, but can you please elaborate on how to upload mp3 files? I did not see an avenue to do that under settings.

4

check out https://distill.io/docs/web-monitor/audio-notification-on-change/#how-to-add-custom-sound-alerts

1 Like
6

I could not find the tool to upload new tones. My settings do not look the same as the screen shot you shared with me. Is it possible your screen shot is from a previous version?

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image1920Ă—1080 124 KB

. . . and, of course, the above screen shot that I posted is of my own settings.

7

notice the url in the address bar. this is the web app’s settings. you need to go to the extension’s watchlist and its settings.

to go to the extension’s watchilst after you have installed the browser extension, click the distill icon in browser toolbar and then click “go to watchlist”.

1 Like
10

I was able to upload the file sonar-ping.MP3, but!! I see no way to select that MP3 as the notification sound. See the below screen captures.

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image1648Ă—948 89.3 KB

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image1297Ă—1018 138 KB

P.S. Actually, I uploaded “sonar-ping-95840.mp3”.
P.S. P.S. I was not able to get Chrome to work either . . . either by using the default sound files or by uploading "sonar-ping-95840.mp3

11

In addition to the audio notifications still not working, the pop up notifications are not either.

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the watchlist’s screenshot is from the web app at monitor.distill.io. you need to go to the extension’s wachlist to be able to use the custom audio files. click distill’s teardrop icon in the browser toolbar and then click “go to watchlist”. this will open the extension’s watchlist. you should be to use your customized tone.

another factor - if a monitor is configured to use a condition, the condition can prevent actions from being triggered. make sure that the condition evaluates to true for the desired change. what does the notification status show for changes recorded in change history? see https://distill.io/docs/web-monitor/using-conditions-to-get-alert-on-important-changes/#how-to-find-out-which-condition-triggered-the-alert

13

Audio notification now works … because of your help. Thanks. However, it is way over sensitive and I need to still fiddle with it. The audio notification is being trigger way to often for what I need to know.

I am still testing popup notifications.

14

there are two key ways of optimizing notifications:

  1. if the change alerts are being triggered because of changes in a section that you are not interested in then reducing the monitored content to a smaller area is the way to go.
  2. if the changes happen in a section (part of the page) you are interested in, conditions can be used to get alerts only when a specific criteria is met.
15

Those two options were helpful. I now have the audio notification working well. However, the pop up notifications still are not working.