Despite having the Distill app installed and logged in on my mobile device, I am unable to receive push notifications. Also, The “Test Notification” button in the mobile app settings does not respond when pressed. I have checked the error log and found the below message, i did everything mentioned in your troubleshooting page but the issue still exists.
Error Message: no mobile device found to send notification
Cause Message: user attrs are not availabl
@moecii Thanks for reporting this and for checking the logs.
Please try the following steps:
Log out of the Distill mobile app and then log back in.
If the issue persists, uninstall and reinstall the Distill mobile app, then log in again.
Make sure notifications are enabled for the Distill app in your phone’s system settings.
Also, please confirm that Push Notification has been added under the monitor’s Actions:
Click the caret icon next to the monitor
Select Edit Options
Go to Actions
Click Add Action → Push Notification
Additionally, could you let us know whether you are using the Android app or the iOS app?
@srijith, I’m using the iOS app. I followed all the steps mentioned above; the push notification action is added to my monitor and it’s also added as a global action, however the issue still persists. I’m suspicious that my mobile account is not activated or synced properly. For example, when I create a monitor from my app, it only allows a 6-hour interval, even though I have a 10-minute subscription. Could this be the issue?
@moecii Thanks for the update.
Since this is likely related to account sync, it would be best for us to review your account details directly.
Could you please send an email to support@distill.io from the email address associated with your Distill account?
Hi @srijith , I have replied to an email that I sent yesterday. Let me know if I need to send a separate email.
@srijith any update?
@moecii We do not receive any email yet. Can you check and share it once again?
@srijith, i have sent another email, subject: Mobile account is not synced
@moecii We received the email. We will review the details and get back to you. Thank you.