After new Firefox update, no more distinct notification sounds

Help and Support
1

My Firefox browser updated to 130.0 today and distill.io no longer has a distinct sound when it detects a new notification. The sound just defaults to a basic sound and does not play any of the options within distill.io (Bell Strike, Asian Koel, Ding Dong or Buzzer).

With this update, I can also no longer hit the “Play” button next to the audio option to hear the selection option - it doesn’t do anything.

Any ideas on how to fix this issue?

2

Mine (Firefox on Windows 10PC) has now stopped giving me audio entirely which makes the entire program useless to me - nothing changed my end, it’s just stopped working; even if I click the “play” link next to the sound choice to hear what it sounds like, silence. Help!

1 Like
3

thanks for reporting the issue @jsweeps. the audio files present in distill are in ogg format. firefox is refusing to play those files in the extension’s context. mp3 files work well. the workaround right now is to add your own audio files under the extension’s settings.

some good mp3 audio files can be downloaded from the following links:

https://pixabay.com/sound-effects/search/ping/
https://pixabay.com/sound-effects/search/bell/

i will check firefox’s bugzilla to see if this is a known issue.

2 Likes
4

Thanks ajitk. I don’t see the option to add your own audio files. Can you point that out to me?

5

@render22 check out https://distill.io/docs/web-monitor/audio-notification-on-change/#how-to-add-custom-sound-alerts. the first step is to go to the extension’s watchlist and then click the cog icon in the bottom left corner.

1 Like
6

Hi everyone,
Recently the sound has stopped working exclusively with Web Distill. I no longer get any acoustic messages. I have now deleted the old monitors and set up a new one, but when I press “play” on the signal, there is no sound. My computer works otherwise, the sound is on and is in regular use.
What can I do to fix the problem?
Thanks for your help, Jana

7

@jaha what browser are you using?

8

Hi Ajit,
Thank you for asking.
I am using Firefox.
I had installed Distill also on Chrome but was notified by Distill that I can only use one browser with it.
Has it something to do with the Firefox update?
Thank you for letting me know.
Best,
Jana

9

check out the reply #3. custom sounds can be added to get audio notification in firefox.

1 Like
10

Thanks, Ajit. It seems to work in Chrome now.