Active subscription not recognized, Auto refresh limited to 600 seconds or 10 minutes!

Only allows me to set interval at 10 minutes now for some reason. I tried deactivating and reactivating my subscription at $15 a month, no go. Any idea? It’s kind of urgent I get this working!
I don’t have access to any option other than the cloud option at the moment!

Hello @bryanbayesian, the Starter plan offers a 10-minute check interval for Cloud monitors. Were you using local monitors earlier? Local monitors can use a 5-second check interval.