Acer support page issues

Help and Support
1

Trying to monitor https://www.acer.com/us-en/support/product-support/Aspire_TC-1785/downloads I gave up trying to monitor a particular area as I kept getting a forbidden error when I tried to do that. Instead I am monitoring the entire page after an hour or so even that is failing with “E_REQUEST_FORBIDDEN”

5 such errors

Site responded with status code 403(Access denied)
  Call(panic(): void)(node)
  run
  HTTP Status Validator(workflow - plugin)
  hook - [object Object]
  Call(wait_doc(): void)(node)
  run
  default macro(macro)
3

@snowbound Thanks for reporting this. We checked the page on our end, and it appears that Acer’s security measures are blocking requests made from our cloud monitoring servers, which is why you’re seeing the E_REQUEST_FORBIDDEN error.

I’ve escalated this to our engineering team for further investigation to see if there’s anything we can do to improve compatibility with this site.

In the meantime, the recommended workaround is to monitor the page using Local Monitoring with the Distill Chrome extension. Since the checks are performed from your own browser, they’re much less likely to be blocked by the website.