# \#bug **URL:** https://forums.distill.io/tag/bug/3.md [Latest](https://forums.distill.io/latest.md) · [Categories](https://forums.distill.io/categories.md) · [Tags](https://forums.distill.io/tags.md) --- ## [Best Buy Link - ERR\_HTTP2\_PROTOCOL\_ERROR](https://forums.distill.io/t/best-buy-link-err-http2-protocol-error/6160)
**Author:** [@tomjonesrocks](https://forums.distill.io/u/tomjonesrocks)\ **Replies:** 0\ **Last updated:** [October 24, 2026, 6:43pm UTC](https://forums.distill.io/t/best-buy-link-err-http2-protocol-error/6160 "2026-10-24T18:43:16Z")
I’m trying to monitor a best buy link and Distill is giving the above error. Can I do anything to fix this? https://www.bestbuy.com/product/apple-macbook-pro-14-laptop-m2-pro-chip-16gb-memory-512gb-ssd-space-gray/JJ8ZHR… --- ## [Accidental 7-day trial overwrote my paid subscription. Need help restoring it.](https://forums.distill.io/t/accidental-7-day-trial-overwrote-my-paid-subscription-need-help-restoring-it/6156)
**Author:** [@jenny55](https://forums.distill.io/u/jenny55)\ **Replies:** 1\ **Last updated:** [October 20, 2026, 10:40pm UTC](https://forums.distill.io/t/accidental-7-day-trial-overwrote-my-paid-subscription-need-help-restoring-it/6156 "2026-10-20T22:40:19Z")
Hello, I accidentally clicked on the 7-day free trial button, and it seems to have overwritten my original paid subscription status. I was previously on a paid plan \[ Professional\]. Now my dashboard is showing the tria… --- ## [Monitor only showing text differences instead of visual changes](https://forums.distill.io/t/monitor-only-showing-text-differences-instead-of-visual-changes/6122)
**Author:** [@srimathi.venkatachal](https://forums.distill.io/u/srimathi.venkatachal)\ **Replies:** 9\ **Last updated:** [October 15, 2026, 8:11am UTC](https://forums.distill.io/t/monitor-only-showing-text-differences-instead-of-visual-changes/6122 "2026-10-15T08:11:45Z")
I noticed that the monitor is only detecting text-based diffs for this site, but it is not picking up or displaying the visual. I want this full table to be visually captured is there any way? Text difference is a bit me… --- ## [Distill Desktop App clarification](https://forums.distill.io/t/distill-desktop-app-clarification/6104)
**Author:** [@srimathi.venkatachal](https://forums.distill.io/u/srimathi.venkatachal)\ **Replies:** 11\ **Last updated:** [October 8, 2026, 3:49am UTC](https://forums.distill.io/t/distill-desktop-app-clarification/6104 "2026-10-08T03:49:53Z")
I have a website that works normally in my browser but does not work on the Distill Cloud Server. I was able to make it work using the Distill Desktop App, but I have a few questions about how this works: If I close t… --- ## [Desktop App: E\_TIMEOUT on every check for Facebook group monitor with JS selector](https://forums.distill.io/t/desktop-app-e-timeout-on-every-check-for-facebook-group-monitor-with-js-selector/6149)
**Author:** [@mdorrestein](https://forums.distill.io/u/mdorrestein)\ **Replies:** 3\ **Last updated:** [October 6, 2026, 5:14pm UTC](https://forums.distill.io/t/desktop-app-e-timeout-on-every-check-for-facebook-group-monitor-with-js-selector/6149 "2026-10-06T17:14:53Z")
Hi! I have a webpage monitor for a Facebook group (I’m logged in to Facebook in the Desktop App) on Mac. It uses a JavaScript selector that clicks “See more” buttons and returns the post text elements. The selector work… --- ## [Cloud monitors not running – showing N/A](https://forums.distill.io/t/cloud-monitors-not-running-showing-n-a/6143)
**Author:** [@linajunker](https://forums.distill.io/u/linajunker)\ **Replies:** 9\ **Last updated:** [September 30, 2026, 6:59pm UTC](https://forums.distill.io/t/cloud-monitors-not-running-showing-n-a/6143 "2026-09-30T18:59:34Z")
Hi, I’ve set up several webpage monitors and switched the device from “Google Chrome (this device)” to “Cloud”. They are set to check every 11 minutes, but even after waiting well beyond the scheduled interval, they sti… --- ## [How to capture image content using distill](https://forums.distill.io/t/how-to-capture-image-content-using-distill/6131)
**Author:** [@srimathi.venkatachal](https://forums.distill.io/u/srimathi.venkatachal)\ **Replies:** 1\ **Last updated:** [September 15, 2026, 7:56am UTC](https://forums.distill.io/t/how-to-capture-image-content-using-distill/6131 "2026-09-15T07:56:40Z")
Can you help me to capture this chart’s content using distill? Is there any method? DCPSC - Organizational Structure --- ## [Watchlist goes blank after selecting page area](https://forums.distill.io/t/watchlist-goes-blank-after-selecting-page-area/6115)
**Author:** [@xMARx](https://forums.distill.io/u/xMARx)\ **Replies:** 1\ **Last updated:** [September 1, 2026, 10:22am UTC](https://forums.distill.io/t/watchlist-goes-blank-after-selecting-page-area/6115 "2026-09-01T10:22:57Z")
Distill Web Monitor 4.1.0 / Chrome Log in to Distill Watchlist works normally Open any webpage Select parts of page using Distill Save the monitor After returning to Watchlist, the Watchlist becomes blank or monitor c… --- ## [Pop-up data is not being scraped](https://forums.distill.io/t/pop-up-data-is-not-being-scraped/6103)
**Author:** [@srimathi.venkatachal](https://forums.distill.io/u/srimathi.venkatachal)\ **Replies:** 7\ **Last updated:** [September 1, 2026, 7:49am UTC](https://forums.distill.io/t/pop-up-data-is-not-being-scraped/6103 "2026-09-01T07:49:56Z")
On this website, I need to monitor the Board Members information, but it opens as a pop-up/modal rather than a separate webpage. Because the content is not part of a separate page, Distill only seems to consider the elem… --- ## [Not Getting Any Notifications!](https://forums.distill.io/t/not-getting-any-notifications/6078)
**Author:** [@zajdab](https://forums.distill.io/u/zajdab)\ **Replies:** 6\ **Last updated:** [August 30, 2026, 10:55pm UTC](https://forums.distill.io/t/not-getting-any-notifications/6078 "2026-08-30T22:55:46Z")
Hi Distill Team, I am paying for the professional plan and it’s not cheap, but it’s not doing its job of sending me email, SMS, Discord, and push notifications on the Distill app. What is going on? I didn’t realize this… --- ## [Pdf page selection](https://forums.distill.io/t/pdf-page-selection/6107)
**Author:** [@srimathi.venkatachal](https://forums.distill.io/u/srimathi.venkatachal)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 7:13am UTC](https://forums.distill.io/t/pdf-page-selection/6107 "2026-08-27T07:13:59Z")
If I add a PDF link to Distill for monitoring, how can I monitor only a specific page? For example, for this PDF link: https://board.oc.gov/#docaccess-47c6037f664982cfe4afff601f10808b, I only want to monitor page 3. What… --- ## [Error monitors clarification](https://forums.distill.io/t/error-monitors-clarification/6099)
**Author:** [@srimathi.venkatachal](https://forums.distill.io/u/srimathi.venkatachal)\ **Replies:** 1\ **Last updated:** [August 19, 2026, 7:25am UTC](https://forums.distill.io/t/error-monitors-clarification/6099 "2026-08-19T07:25:25Z")
Hi, I wanted to get some clarity on how error monitors work in Distill: If a website has an issue, will the monitor automatically move to an “Error” state? If the monitor goes into an “Error” state, will it automat… --- ## ["Snip Unchanged" Option on iOS not saving context](https://forums.distill.io/t/snip-unchanged-option-on-ios-not-saving-context/6087)
**Author:** [@rayharwood.goodclix](https://forums.distill.io/u/rayharwood.goodclix)\ **Replies:** 4\ **Last updated:** [August 3, 2026, 6:32am UTC](https://forums.distill.io/t/snip-unchanged-option-on-ios-not-saving-context/6087 "2026-08-03T06:32:58Z")
Most of the time, I want all three options checked when viewing the latest compare: Show Deleted, Snip Unchanged, and Styled. After doing a little testing on my iPhone and iPad, it seems like Show Deleted and Styled wil… --- ## [How can I monitor all options in a virtualized Airtable dropdown with Distill?](https://forums.distill.io/t/how-can-i-monitor-all-options-in-a-virtualized-airtable-dropdown-with-distill/6073)
**Author:** [@wardaddy427](https://forums.distill.io/u/wardaddy427)\ **Replies:** 4\ **Last updated:** [July 31, 2026, 7:58am UTC](https://forums.distill.io/t/how-can-i-monitor-all-options-in-a-virtualized-airtable-dropdown-with-distill/6073 "2026-07-31T07:58:46Z")
I need to monitor all options in an Airtable virtualized dropdown. Only the visible options exist in the DOM, and the remaining options render while scrolling. Can you help me create a JavaScript selector that returns th… --- ## [Edge Browser Extension: How to avoid errors and timeouts on some websites](https://forums.distill.io/t/edge-browser-extension-how-to-avoid-errors-and-timeouts-on-some-websites/6010)
**Author:** [@desk.today](https://forums.distill.io/u/desk.today)\ **Replies:** 2\ **Last updated:** [May 25, 2026, 12:48am UTC](https://forums.distill.io/t/edge-browser-extension-how-to-avoid-errors-and-timeouts-on-some-websites/6010 "2026-05-25T00:48:47Z")
I reported this as a bug because that was the closest tag I could find, but I don’t know if it is. It could be that there is a way to make it work that I am not familiar with. I have been using the Distill Edge browser… --- ## [Chrome Browser Extension stops performing checks during 'check all'](https://forums.distill.io/t/chrome-browser-extension-stops-performing-checks-during-check-all/6004)
**Author:** [@b1ackcat](https://forums.distill.io/u/b1ackcat)\ **Replies:** 1\ **Last updated:** [May 17, 2026, 2:02pm UTC](https://forums.distill.io/t/chrome-browser-extension-stops-performing-checks-during-check-all/6004 "2026-05-17T14:02:22Z")
I would welcome any suggestions, but I have a work-around. I run all my monitors at once, manually using the Chrome extension. I click on the icon in the extension tray and use the drop down option to ‘check all for chan… --- ## [Problems with selected objects](https://forums.distill.io/t/problems-with-selected-objects/5962)
**Author:** [@smallo](https://forums.distill.io/u/smallo)\ **Replies:** 3\ **Last updated:** [April 8, 2026, 3:19pm UTC](https://forums.distill.io/t/problems-with-selected-objects/5962 "2026-04-08T15:19:39Z")
Hi Distill Support Team, I am a paid user and I am experiencing a persistent issue that is causing a significant amount of manual rework. The Problem: I am monitoring two specific elements: 'oldPrice' and 'defaultPromo… --- ## ["Open this page in default browser" button not working on the flatpak Linux version](https://forums.distill.io/t/open-this-page-in-default-browser-button-not-working-on-the-flatpak-linux-version/5919)
**Author:** [@wouter](https://forums.distill.io/u/wouter)\ **Replies:** 3\ **Last updated:** [March 1, 2026, 8:23am UTC](https://forums.distill.io/t/open-this-page-in-default-browser-button-not-working-on-the-flatpak-linux-version/5919 "2026-03-01T08:23:43Z")
I have the flatpak version of the Distill app installed on my Archlinux system and the “Open this page in default browser” button is not working. Click it and nothing happens. Any solution to this? --- ## [Unable to save monitor for any of URL using extension](https://forums.distill.io/t/unable-to-save-monitor-for-any-of-url-using-extension/5899)
**Author:** [@Cialfo\_unidata](https://forums.distill.io/u/Cialfo_unidata)\ **Replies:** 10\ **Last updated:** [February 9, 2026, 7:43am UTC](https://forums.distill.io/t/unable-to-save-monitor-for-any-of-url-using-extension/5899 "2026-02-09T07:43:59Z")
We are unable to apply Distill Crawler on any of the given website. The Crawler selection toolbox does get open when we try to apply the Crawler, giving us the option to select the particular area we want to track and t… --- ## [E\_PDF PARSE Error](https://forums.distill.io/t/e-pdf-parse-error/5896)
**Author:** [@webce](https://forums.distill.io/u/webce)\ **Replies:** 1\ **Last updated:** [February 5, 2026, 7:16am UTC](https://forums.distill.io/t/e-pdf-parse-error/5896 "2026-02-05T07:16:58Z")
Hello, my monitor for this PDF Adobe Acrobat keeps giving this error: E\_PDF\_PARSE (Failed to convert PDF to HTML). Is there a solution for this error? I’ve confirmed that the link works. Thanks for your insight! --- ## [Unselected item on page included in monitoring](https://forums.distill.io/t/unselected-item-on-page-included-in-monitoring/5884)
**Author:** [@jbuzz](https://forums.distill.io/u/jbuzz)\ **Replies:** 4\ **Last updated:** [January 23, 2026, 6:18pm UTC](https://forums.distill.io/t/unselected-item-on-page-included-in-monitoring/5884 "2026-01-23T18:18:39Z")
I select a portion of static text on a page to monitor but the monitor shows diff including part of the page I did not select. I select the descriptive text on the left but not the date on the right. Yet I get change a… --- ## ["I am not a robot" error](https://forums.distill.io/t/i-am-not-a-robot-error/5879)
**Author:** [@jasiauto](https://forums.distill.io/u/jasiauto)\ **Replies:** 1\ **Last updated:** [January 21, 2026, 7:05am UTC](https://forums.distill.io/t/i-am-not-a-robot-error/5879 "2026-01-21T07:05:44Z")
I am using the software on hasznaltauto.hu, and sometimes it works, sometimes it doesn’t. The problem is that there is an “I am not a robot” check, when a page is opened. Is there a good solution for this? --- ## [Monitor with scheduled checks set to "never" ran again exactly one month later](https://forums.distill.io/t/monitor-with-scheduled-checks-set-to-never-ran-again-exactly-one-month-later/5846)
**Author:** [@nirajsanghvi](https://forums.distill.io/u/nirajsanghvi)\ **Replies:** 3\ **Last updated:** [January 5, 2026, 5:47pm UTC](https://forums.distill.io/t/monitor-with-scheduled-checks-set-to-never-ran-again-exactly-one-month-later/5846 "2026-01-05T17:47:34Z")
I had a monitor that I wanted to stop using, but wasn’t ready to delete, so I set its scheduled interval to “never” which I assumed would mean it would essentially be disabled until I decided to re-enable it at a future … --- ## [New/Updated Monitors Not Running/Reflecting Changes](https://forums.distill.io/t/new-updated-monitors-not-running-reflecting-changes/5804)
**Author:** [@shadowmoses](https://forums.distill.io/u/shadowmoses)\ **Replies:** 3\ **Last updated:** [November 26, 2025, 10:53am UTC](https://forums.distill.io/t/new-updated-monitors-not-running-reflecting-changes/5804 "2025-11-26T10:53:25Z")
Since yesterday I’ve noticed issues with any and all new/updated monitors I’ve engaged with. Changes to monitors are not being reflected For instance, with one specific monitor I changed both the title and the config.… --- ## [Sync issue among multiple devices](https://forums.distill.io/t/sync-issue-among-multiple-devices/5805)
**Author:** [@eternalgoal](https://forums.distill.io/u/eternalgoal)\ **Replies:** 6\ **Last updated:** [November 24, 2025, 1:36am UTC](https://forums.distill.io/t/sync-issue-among-multiple-devices/5805 "2025-11-24T01:36:23Z")
I’ve been using the same account on both Mac and Windows devices using the chrome extension, but starting today, they’ve stopped syncing, resulting in two separate and different Watchlists. --- ## [Error PDF\_PARSE](https://forums.distill.io/t/error-pdf-parse/5739)
**Author:** [@richwin](https://forums.distill.io/u/richwin)\ **Replies:** 3\ **Last updated:** [November 6, 2025, 1:27pm UTC](https://forums.distill.io/t/error-pdf-parse/5739 "2025-11-06T13:27:12Z")
Hi, I need help. My PDF monitor for this PDF https://www.dalvanceconnects.com/resource/1745849198000/DalvanceFiles/EnrollmentForm.pdf Shows Error PDF\_PARSE. How can I solve this error? Thanks in advance! --- ## [Homedepot.com doesn't load in desktop version (windows)](https://forums.distill.io/t/homedepot-com-doesnt-load-in-desktop-version-windows/5769)
**Author:** [@stevetb77](https://forums.distill.io/u/stevetb77)\ **Replies:** 1\ **Last updated:** [November 4, 2025, 8:54am UTC](https://forums.distill.io/t/homedepot-com-doesnt-load-in-desktop-version-windows/5769 "2025-11-04T08:54:13Z")
Loads in browser extension, but not with desktop version. Using latest vesrion. --- ## [SMS & Email notifications](https://forums.distill.io/t/sms-email-notifications/5712)
**Author:** [@zajdab](https://forums.distill.io/u/zajdab)\ **Replies:** 5\ **Last updated:** [October 13, 2025, 10:56am UTC](https://forums.distill.io/t/sms-email-notifications/5712 "2025-10-13T10:56:17Z")
I have email and text notifications enabled after subscribing for the starter plan. There is a product online that sells out quickly, and it just sold out again… While the product’s availability is tracked under change h… --- ## [Add email rejecting valid address with "invalid email"](https://forums.distill.io/t/add-email-rejecting-valid-address-with-invalid-email/5709)
**Author:** [@pdrayton](https://forums.distill.io/u/pdrayton)\ **Replies:** 1\ **Last updated:** [October 8, 2025, 4:37am UTC](https://forums.distill.io/t/add-email-rejecting-valid-address-with-invalid-email/5709 "2025-10-08T04:37:41Z")
I’m trying to add a Distill-specific email address to send notifications to. Gmail automatically supports specialized addresses - if someone has the address “bob@gmail.com” they can always make up a custom address by app… --- ## [How to get notifications?](https://forums.distill.io/t/how-to-get-notifications/5627)
**Author:** [@makita](https://forums.distill.io/u/makita)\ **Replies:** 1\ **Last updated:** [September 12, 2025, 2:38pm UTC](https://forums.distill.io/t/how-to-get-notifications/5627 "2025-09-12T14:38:11Z")
Would anyone be able to help me with Distillo? I usually look for perfumes by name on Parfumo Souk’s website, but I don’t get notifications when a perfume comes up. I would be really happy if someone could add me and hel… [Next page](https://forums.distill.io/tag/bug/3.md?match_all_tags=true&page=1&tags%5B%5D=bug)