# SMS & Email notifications **URL:** \ **Category:** Help and Support\ **Tags:** notifications, bug\ **Created:** [October 11, 2025, 3:03pm UTC](https://forums.distill.io/t/sms-email-notifications/5712 "2025-10-11T15:03:39Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![zajdab](https://forums.distill.io/letter_avatar_proxy/v4/letter/z/f08c70/32.png) [@zajdab](https://forums.distill.io/u/zajdab)\ **Post date:** [October 11, 2025, 3:03pm UTC](https://forums.distill.io/t/sms-email-notifications/5712/1 "2025-10-11T15:03:39Z")
I have email and text notifications enabled after subscribing for the starter plan. There is a product online that sells out quickly, and it just sold out again… While the product’s availability is tracked under change history, I’m not getting the email and text notifications that I am paying for. What is going on? ---
**Author:** ![ajitk](https://forums.distill.io/letter_avatar_proxy/v4/letter/a/ec9cab/32.png) [@ajitk](https://forums.distill.io/u/ajitk)\ **Post date:** [October 12, 2025, 7:23am UTC](https://forums.distill.io/t/sms-email-notifications/5712/2 "2025-10-12T07:23:24Z")
can you following the troubleshooting steps described in the following article and let me know what you find out? > **[Not Getting Alerts in Distill? Common Causes & Fixes | Distill](https://distill.io/docs/web-monitor/troubleshooting-missing-alerts/)** > > Learn why you may not be getting alerts in Distill. Covers common causes like errors, login requirements, selector issues & notification fixes. ---
**Author:** ![zajdab](https://forums.distill.io/letter_avatar_proxy/v4/letter/z/f08c70/32.png) [@zajdab](https://forums.distill.io/u/zajdab)\ **Post date:** [October 12, 2025, 10:47pm UTC](https://forums.distill.io/t/sms-email-notifications/5712/3 "2025-10-12T22:47:08Z")
Thank you for getting back to me, Ajit. Great platform, by the way. I’ve followed all the troubleshooting steps, and I see confirmed changes. I think the issue was how I initially had configured my conditions: “added or removed text/value” was not satisfying them. I’ve used the “Condition Debugger” and tested the conditions to get a “True” final result, which I believe should now trigger text and email notifications. Moving forward, the only issue I foresee would be the errors noted by the “check log.” In a 3.5-hour span, about 25% of all checks result in the “SELECTION\_EMPTY” error, and I get this follow-up snapshot (see uploaded). Is there a way to go around this? I don’t have a local monitor, and I’m solely relying on the cloud monitor through Distill. ![Robot or Human](https://forums.distill.io/uploads/default/original/2X/e/e5634d2a452391410da3926e61b400b98d58f3e4.png) ---
**Author:** ![ajitk](https://forums.distill.io/letter_avatar_proxy/v4/letter/a/ec9cab/32.png) [@ajitk](https://forums.distill.io/u/ajitk)\ **Post date:** [October 13, 2025, 10:25am UTC](https://forums.distill.io/t/sms-email-notifications/5712/4 "2025-10-13T10:25:03Z")
> [@zajdab](#): > > In a 3.5-hour span, about 25% of all checks result in the “SELECTION\_EMPTY” error, and I get this follow-up snapshot (see uploaded). Is there a way to go around this? I don’t have a local monitor, and I’m solely relying on the cloud monitor through Distill. the best to work with pages that use a “robot or human” check is to use local monitoring using the browser extension. using the cloud is the **next** best option. what site is this? ---
**Author:** ![zajdab](https://forums.distill.io/letter_avatar_proxy/v4/letter/z/f08c70/32.png) [@zajdab](https://forums.distill.io/u/zajdab)\ **Post date:** [October 13, 2025, 10:39am UTC](https://forums.distill.io/t/sms-email-notifications/5712/5 "2025-10-13T10:39:11Z")
It’s WalMart. Wait, I’m confused. You’re saying the best to use is local monitoring with browser extension, but then you’re also saying the cloud is the best option? I have been using the cloud and I keep getting a “robot or human” check. Is there another feature through the cloud option to go around this? Sorry. Still learning Distill. ---
**Author:** ![ajitk](https://forums.distill.io/letter_avatar_proxy/v4/letter/a/ec9cab/32.png) [@ajitk](https://forums.distill.io/u/ajitk)\ **Post date:** [October 13, 2025, 10:56am UTC](https://forums.distill.io/t/sms-email-notifications/5712/6 "2025-10-13T10:56:17Z")
sorry for the confusion. i meant the next best option. i have edited the post to clarify it. also see [Walmart blocked by “Robot or Human?” check - Help and Support - Community Forum - Distill](https://forums.distill.io/t/walmart-blocked-by-robot-or-human-check/5695/9)