# Push notifications not being received

**URL:** <https://forums.distill.io/t/push-notifications-not-being-received/6028>\
**Category:** Help and Support\
**Created:** [June 10, 2026, 12:25pm UTC](https://forums.distill.io/t/push-notifications-not-being-received/6028 "2026-06-10T12:25:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![clanca1234](https://forums.distill.io/letter_avatar_proxy/v4/letter/c/e5b9ba/32.png) [@clanca1234](https://forums.distill.io/u/clanca1234)\
**Post date:** [June 10, 2026, 12:25pm UTC](https://forums.distill.io/t/push-notifications-not-being-received/6028/1 "2026-06-10T12:25:49Z")

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I’ve been using push notifications to my mobile on change for a couple of years, but they have suddenly stopped working. Looking in the logs, they are trying to fire, but there is the following error message (I’ve removed the device SID from the log message). Has anyone else seen this?

Message: cannot send the apple push notification

Attempts: 1

Cause

0: {“error”:{“message”:“apn write timeout”},“device”:

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**Author:** ![clanca1234](https://forums.distill.io/letter_avatar_proxy/v4/letter/c/e5b9ba/32.png) [@clanca1234](https://forums.distill.io/u/clanca1234)\
**Post date:** [June 10, 2026, 12:29pm UTC](https://forums.distill.io/t/push-notifications-not-being-received/6028/2 "2026-06-10T12:29:23Z")

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I should have said that when I use the “test notification” option in the app, this shows a messsge “Success”, but no notification is received. My mobile number is still configured to receive the notifications, so this isn’t the problem.

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**Author:** ![srijith](https://forums.distill.io/letter_avatar_proxy/v4/letter/s/c77e96/32.png) [@srijith](https://forums.distill.io/u/srijith)\
**Post date:** [June 11, 2026, 7:41am UTC](https://forums.distill.io/t/push-notifications-not-being-received/6028/3 "2026-06-11T07:41:45Z")

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@clanca1234 Thanks for sharing the log details.

Could you please check a couple of things?

- Have you installed the Distill mobile app on multiple mobile devices? If yes, please try uninstalling it from one of the devices and then test push notifications again.

- If the app is installed on only one device, please uninstall the current mobile app, reinstall it, log in again, and then try the test notification once more.

If push notifications still do not arrive after that, please contact us at [support@distill.io](mailto:support@distill.io) from your account email. We can then review the account/device registration details and check what is causing the Apple push notification timeout.

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**Author:** ![clanca1234](https://forums.distill.io/letter_avatar_proxy/v4/letter/c/e5b9ba/32.png) [@clanca1234](https://forums.distill.io/u/clanca1234)\
**Post date:** [June 11, 2026, 5:00pm UTC](https://forums.distill.io/t/push-notifications-not-being-received/6028/4 "2026-06-11T17:00:22Z")

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Many thanks for the info. Mysteriously, almost three days after the push notifications stopped, they have started again. I think I’ll chalk it off as being just one of those things. Thanks again.