# Not receiving login link

**URL:** <https://forums.distill.io/t/not-receiving-login-link/6152>\
**Category:** Help and Support\
**Created:** [October 9, 2026, 3:52am UTC](https://forums.distill.io/t/not-receiving-login-link/6152 "2026-10-09T03:52:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![atdale](https://forums.distill.io/letter_avatar_proxy/v4/letter/a/a87d85/32.png) [@atdale](https://forums.distill.io/u/atdale)\
**Post date:** [October 9, 2026, 3:52am UTC](https://forums.distill.io/t/not-receiving-login-link/6152/1 "2026-10-09T03:52:07Z")

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I created another login to post this. I’m not receiving the login link when I enter my email address. My email is recognized when I try to sign up for a new account, and I see a screen that says it sent a link to log in.

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**Author:** ![srijith](https://forums.distill.io/letter_avatar_proxy/v4/letter/s/c77e96/32.png) [@srijith](https://forums.distill.io/u/srijith)\
**Post date:** [October 9, 2026, 12:11pm UTC](https://forums.distill.io/t/not-receiving-login-link/6152/2 "2026-10-09T12:11:51Z")

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@atdale We’ll need the email address associated with the account to investigate why the sign-in link is not arriving. Since this is a public forum, contact us at **[support@distill.io](mailto:support@distill.io)** and mention this forum post. We’ll continue assisting you there.