# Impossible to load a website **URL:** \ **Category:** Help and Support\ **Tags:** macros, bug\ **Created:** [May 24, 2023, 3:53pm UTC](https://forums.distill.io/t/impossible-to-load-a-website/2062 "2023-05-24T15:53:46Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![lime91](https://forums.distill.io/letter_avatar_proxy/v4/letter/l/b5a626/32.png) [@lime91](https://forums.distill.io/u/lime91)\ **Post date:** [May 24, 2023, 3:53pm UTC](https://forums.distill.io/t/impossible-to-load-a-website/2062/1 "2023-05-24T15:53:46Z")
I would like to connect to the following page: [SAD Consultation - workarea (geneve.ch)](http://etat.geneve.ch/sadconsult/sadconsult.asp?wci=frmFicheSyno&td=DD&nm=113425/1) While this work in my normal browser, Distill is not able to see any of this page, and remains stuck at waiting\_doc, so I cannot make any macro. Anyone could think of a solution? Greatly appreciated. ---
**Author:** ![ajitk](https://forums.distill.io/letter_avatar_proxy/v4/letter/a/ec9cab/32.png) [@ajitk](https://forums.distill.io/u/ajitk)\ **Post date:** [May 25, 2023, 12:01pm UTC](https://forums.distill.io/t/impossible-to-load-a-website/2062/2 "2023-05-25T12:01:40Z")
Hello @lime91, welcome to the community forum and reporting the issue. I have noticed an issue that could be related to the problem with this URL: When I open [http://etat.geneve.ch/sadconsult/sadconsult.asp?wci=frmFicheSyno&td=DD&nm=113425/1](http://etat.geneve.ch/sadconsult/sadconsult.asp?wci=frmFicheSyno&td=DD&nm=113425/1) in Firefox, it always redirects to [https://www.geneve.ch/en](https://www.geneve.ch/en) The way this page loads, differs depending on the platform being used. We will look into it and get back to you. What were you trying to autotmate? ---
**Author:** ![lime91](https://forums.distill.io/letter_avatar_proxy/v4/letter/l/b5a626/32.png) [@lime91](https://forums.distill.io/u/lime91)\ **Post date:** [May 25, 2023, 3:41pm UTC](https://forums.distill.io/t/impossible-to-load-a-website/2062/3 "2023-05-25T15:41:09Z")
Hi @ajitk and many thanks for your feedback. The link works on chrome when you open it from incognito mode, I think it relates to the cookies or the cache that sometimes creates this weird redirect. An alternative which works would include the following steps: 1. Open [SAD Consultation - workarea (geneve.ch)](http://etat.geneve.ch/sadconsult/sadconsult.asp?WCI=frmConnectionHandler) 2. Type: 113425 under “Numéro de dossier” 3. Click “Rechercher” 4. Wait, and click on the File number: DD 113425/1 5. Wait, and click on “Suivi” in the left menu. 6. The result of this page is the one I need to monitor for any change. Thanks for your help. ---
**Author:** ![pallavJha](https://forums.distill.io/letter_avatar_proxy/v4/letter/p/dec6dc/32.png) [@pallavJha](https://forums.distill.io/u/pallavJha)\ **Post date:** [June 5, 2023, 5:20pm UTC](https://forums.distill.io/t/impossible-to-load-a-website/2062/4 "2023-06-05T17:20:28Z")
Hi @lime91, [SAD Consultation - workarea](http://etat.geneve.ch/sadconsult/sadconsult.asp?WCI=frmConnectionHandler) website uses [frameset](https://developer.mozilla.org/en-US/docs/Web/HTML/Element/frameset) and [frames](https://developer.mozilla.org/en-US/docs/Web/HTML/Element/frame) to render the page, and they are not supported as of now. We’ve picked up this issue and have started to work on it. We’ll keep you posted and reply to this post once we add the support. ---
**Author:** ![lime91](https://forums.distill.io/letter_avatar_proxy/v4/letter/l/b5a626/32.png) [@lime91](https://forums.distill.io/u/lime91)\ **Post date:** [June 5, 2023, 8:41pm UTC](https://forums.distill.io/t/impossible-to-load-a-website/2062/5 "2023-06-05T20:41:09Z")
hi @pallavJha, thank you very much. Highly appreciated and looking forward to hearing back from you. ---
**Author:** ![pallavJha](https://forums.distill.io/letter_avatar_proxy/v4/letter/p/dec6dc/32.png) [@pallavJha](https://forums.distill.io/u/pallavJha)\ **Post date:** [June 14, 2023, 4:22pm UTC](https://forums.distill.io/t/impossible-to-load-a-website/2062/6 "2023-06-14T16:22:23Z")
Hi @lime91, We’ve updated the Macro recorder and a few other components to handle frames. To fetch the required data, we’ll have to create a macro to perform the steps you’ve shared and then configure a monitor to run it so that the same steps are performed before getting the data. Here’s a screenshot of the Macro I’ve created: ![image](https://forums.distill.io/uploads/default/original/1X/39d0f0ff4f2dc94d683708ffbaa4d1c42670afe5.png) You can follow this doc to learn more about Macro: [Macro: Record and Replay Automated Actions – Distill](https://distill.io/docs/web-monitor/macro-to-record-replay-actions/) Afterward, we’ll have to configure the monitor to use this macro. - Open the remote browser and select the macro: ![image](https://forums.distill.io/uploads/default/original/1X/0ed081b236b45e18b80baeee48c715d05a646a36.png) - Run the macro and click on the save button after the macro completes: ![image](https://forums.distill.io/uploads/default/original/1X/4742d77e0975a19066c4be889ea48c403ab6df72.png) - In the Monitor options page, open the config and set the frame index to 7 from 0: ![image](https://forums.distill.io/uploads/default/original/1X/70ae7b919042c05e5d971e86258047631094ef6e.png) The frame at index 7 contains the table. - Save the monitor. The table should be available once the monitor runs: ![image](https://forums.distill.io/uploads/default/original/1X/86bd6202f0a1b8060ff745c9ab06b1665ac055c0.png) ---
**Author:** ![lime91](https://forums.distill.io/letter_avatar_proxy/v4/letter/l/b5a626/32.png) [@lime91](https://forums.distill.io/u/lime91)\ **Post date:** [June 22, 2023, 9:53pm UTC](https://forums.distill.io/t/impossible-to-load-a-website/2062/7 "2023-06-22T21:53:58Z")
Hi @pallavJha Thank you so much for the great effort! Really appreciate it. Will continue using your services. And what a great customer service, congrats! Best