# Cannot get notification and ring on mobile app for the items setup from desktop

**URL:** <https://forums.distill.io/t/cannot-get-notification-and-ring-on-mobile-app-for-the-items-setup-from-desktop/5516>\
**Category:** Help and Support\
**Created:** [August 5, 2025, 9:15am UTC](https://forums.distill.io/t/cannot-get-notification-and-ring-on-mobile-app-for-the-items-setup-from-desktop/5516 "2025-08-05T09:15:05Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![ajitk](https://forums.distill.io/letter_avatar_proxy/v4/letter/a/ec9cab/32.png) [@ajitk](https://forums.distill.io/u/ajitk)\
**Post date:** [August 6, 2025, 4:47am UTC](https://forums.distill.io/t/cannot-get-notification-and-ring-on-mobile-app-for-the-items-setup-from-desktop/5516/2 "2025-08-06T04:47:56Z")

</div>

@vaibhavgaikwad accounts in free plan can get 100 push notifications.

can you try to ensure that the app has the permission to display push notifications on the phone check out the option #2 in the following post to see if the permission to send notification has been enabled on android.

> [@Options to select preferred phone push notification audio alert](https://forums.distill.io/t/options-to-select-preferred-phone-push-notification-audio-alert/3026/6):
>
> You can change the push notification sounds in two ways, Option 1: You can change and set up custom notification sounds via the default phone settings. Here’s how to do this: On your device, navigate to Settings \> Apps \> Distill. The menu settings may be slightly different on some devices—for this guide, we’ll be using a Samsung device. Find the app you wish to set a custom tone for and select it. On the app info page, tap Notifications and toggle on the slider button for Show notifications. …

---

_[View the full topic](https://forums.distill.io/t/cannot-get-notification-and-ring-on-mobile-app-for-the-items-setup-from-desktop/5516)._